We are open today from:
9:30am-5:30pm
Tomorrow's opening hours are:
9:30am-7:00pm
As an online customer you have certain basic rights as laid out in The Consumer Protection (Distance Selling) Regulations 2000. These rights are explained clearly in the government website www.consumerdirect.gov.uk Your rights under the Distance Selling Regulations entitle you to cancel an order up to 7 days after the goods have been received and to receive a refund within 30 days.
At FunZone Fancydress & Dancewear we want to both comply with your rights and to be as fair to both parties as possible and so our returns policy is very simple.
All goods purchased from FunZone may be returned for refund, exchange or replacement within 7 working days from receipt of delivery.
Before sending the parcel back to us, please contact us for a Returns Authorisation Number. Email:- customerservices@funzonefancydress.co.uk
In your mail please state the reason for the return including whether you would prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please include this information.
You will also need to include the Returns Number generated by FunZone with your parcel when you return it back to us as failure to do so may result in delay of any refund.
May we please ask you to additionally note:
1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and all original packaging. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for exchange or refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on).
All items will be inspected on their return to our Premises. We are not a manufacturer, so the whole product and packaging must be returned in the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.
EXCLUSIONS:- We can not refund Prosthetics / Makeup and related items. Wigs, beards, moustaches, eyelashes, tights, underwear or masks for hygiene reasons. For costumes with wigs included in sealed packaging, the wigs must not be opened or tried on or a refund will not be given.
We will not refund items that have been used, cleaned, damaged or soiled, or items without full original packaging. Returned items must be odour free with no smell of perfume or smoke and with no make-up or deodorant marks.
2. Cost and Risk of return will be at your expense and we strongly recommend that you receive at least proof of posting & preferably use Royal Mail's "Recorded Signed" service, as proof of postage is NOT proof of delivery. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.
3. We regret that the cost of return shipping, packing and insurance cannot be refunded.
4. We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our Premises. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.
5. Please return the goods to the address at the bottom of this policy including the Returns Authorisation Number. Any returned items not including such information may well be delayed.
6. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you (at your cost), otherwise they will be disposed of within 91 calendar days from their receipt back to us.
7. We are sorry we are unable to replace or exchange an item until the original is returned to FunZone'. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.
FunZone will be under no liability in respect of any defect arising from fair wear and tear, negligence, abnormal working conditions, willful damage, misuse or alteration or repair of the goods ordered without the prior knowledge and approval of FunZone.
Returns should be sent to:
Returns Department - FunZone Fancydress & Dancewear
24 High Oaks, New Greens, St Albans, Herts AL3 6HP Telephone 01727 839700 customerservices@funzonefancydress.co.uk
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